Policies

Order Cancellations:

Wild Rose & Sparrow only accepts order cancellation requests within a 24 hour window starting from the moment your order is placed. To place an order cancellation request, please reach out via email at contact@wildroseandsparrow.com or via the chat.

Returns Policy:

Wild Rose & Sparrow does not accept refunds. Wild Rose & Sparrow offers: size exchanges and returns for store credit. In the case of a return for store credit or exchange for different size, please fill out the return request form HERE to begin the process. If you receive your piece and decide you love another one more, you can return the item only if it is unworn, unsoiled, undamaged, with all tags attached in new condition within 7 days of delivery for a store credit valued at the cost of the item (shipping not included in the refund amount). Return shipment must be shipped back in the original packaging, including the cardboard box that the item was originally shipped in. In this case, cost of shipping the item back for store credit is the responsibility of the client. If returned packages get lost on the way back to us, Wild Rose & Sparrow is not liable for them and customers will not receive their exchange/store credit.

TRACKING must be provided within 7 DAYS AFTER DELIVERY to be eligible for return for store credit or size exchange. No store credit or size exchange will be issued if the tracking is provided later than 7 days after delivery.

ATTENTION FOR US CUSTOMERS: Return packages should be shipped with USPS, as other mail carrier may incur shipping errors and processing delays.

For US and international (excluding Canada) buyers: return shipments should be returned to the address on the package.

846389 Wild Rose & Sparrow

2045 Niagara Falls Blvd Ste 4

Niagara Falls NY 14304-1675

United States

Phone 1-844-842-8777

Return shipping fees are the responsibility of the customer.

Please note when tracking your return parcel that the address you are shipping the return parcel to is a shipping warehouse that then forwards the return parcel to our location in Montreal, Canada. Once the return parcel is delivered to our location in Montreal, your return parcel will be evaluated and processed.

For international non-US customers: Please note: If shipments are refused due to customs fees, the shipments are not returned to us, they are disposed of at an international mail carrier facility. In the instance of a refusal of a package and non-payment of customs fees, as we only issue store credit upon receipt of the item, we cannot and will not be issuing a replacement or store credit, as we did not receive the item because it was destroyed at an international mail carrier facility. To be eligible for an exchange or store credit, you must collect the package, paying all applicable customs fees, and then ship it back with paid and tracked postage to ensure it reaches us safely.

For Canadian buyers: return shipments should be shipped to:

Wild Rose & Sparrow

4315 Rue Circle

Pierrefonds-Montreal, QC

H9H2G7, Canada

Cost of shipping the item back to our Canadian address is the responsibility of the buyer.

Once the return parcel is delivered to our location in Montreal, your return parcel will be evaluated and processed.

Please note that a tracking number for the return shipment must be provided within 7 days of delivery to be eligible for a refund for store credit.

The store credit will be issued when the original item is delivered. Please note that unlimited returns for store credit are not permitted, any additional request for return for store credit can be refused at the discretion of the company. 

In an effort to keep our business sustainable, we do not accept bracketing shopping. If you require assistance with sizing, please contact us and we would be more than happy to help. We also accept size exchanges within 7 days of delivery. Orders suspected of being bracketing shopping may be cancelled at our discretion.

Exchanges:

If you receive your piece and decide the size isn't perfect for you, you can return the item unworn, unsoiled with all tags attached in new condition within 7 days of delivery and a different size of the same style will be sent back to you when the original item is delivered. Return shipment must be shipped back in the original packaging, including the cardboard box that the item was originally shipped in. Size exchanges are dependent on availability of the dress in question in the size in question. In the event of a size exchange request where the size requested is not available, a store credit will be issued. Cost of shipping the item back in order to receive a different size is the responsibility of the client.

TRACKING must be provided within 7 DAYS AFTER DELIVERY to be eligible for return for store credit or size exchange. No store credit or size exchange will be issued if the tracking is provided later than 7 days after delivery.

For US and international (excluding Canada) buyers: return shipments should be shipped to the sender address on the package:

846389 Wild Rose & Sparrow

2045 Niagara Falls Blvd Ste 4

Niagara Falls NY 14304-1675

United States

Phone 1-844-842-8777

Return shipping fees are the responsibility of the customer.

Please note when tracking your return parcel that the address you are shipping the return parcel to is a shipping warehouse that then forwards the return parcel to our location in Montreal, Canada. Once the return parcel is delivered to our location in Montreal, your return parcel will be evaluated and processed.

Return packages should be shipped with USPS, as that will help prevent shipping and processing delays.

For Canadian buyers: return shipments should be shipped to:

Wild Rose & Sparrow

4315 Rue Circle

Pierrefonds-Montreal, QC

H9H2G7, Canada

Cost of shipping the item back to our Canadian address is the responsibility of the buyer.

Please note when tracking your return parcel that the address you are shipping the return parcel to is a shipping warehouse that then forwards the return parcel to our location in Montreal, Canada. Once the return parcel is delivered to our location in Montreal, your return parcel will be evaluated and processed.

Please note that a tracking number for the return shipment must be provided within 7 days of delivery to be eligible for an exchange. Please note that only one exchange is allowed, any further request for exchange can be refused at the discretion of the company. ​

In an effort to keep our business sustainable, we do not accept bracketing shopping. If you require assistance with sizing, please contact us and we would be more than happy to help. We also accept size exchanges within 7 days of delivery. Orders suspected of being bracketing shopping may be cancelled at our discretion.

Damages:

Our team personally checks each piece for quality control and packs each piece with love before shipping them out to you. So every piece is guaranteed to be shipped out in perfect condition. Receiving a damaged piece will therefore be highly unlikely. If damage occurs during transit please email contact@wildroseandsparrow.com for assistance. 

The forwarding fee of $7 USD that Wild Rose & Sparrow incurs upon receipt of returns may be deducted from store credits or refunds at the discretion of the brand.

We reserve the right to deduct any fees or costs associated with return shipments from  the value of store credit or refunds issued.